Refund policy
Effective Date: 8 April 2026
At Zorrvia.shop, we strive to provide you with high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.
📦 Returns & Replacements
We accept returns or replacements only under the following conditions:
- You received a damaged product
- You received a wrong item
📌 To be eligible:
- You must contact us within 48 hours of delivery
- A clear unboxing video is mandatory as proof
- The product must be unused and in original packaging
❌ Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind
- Incorrect product selection by customer
- Minor color/size variations
- Used or damaged products (by customer)
🔁 Replacement Process
If your request is approved:
- We will provide a replacement product at no extra cost
- In some cases, we may offer a partial or full refund
💸 Refund Policy
Refunds are processed only if:
- Replacement is not available, or
- The issue is verified and approved by our team
💳 Refund Details:
- Refund will be processed to your original payment method
- Processing time: 5–10 business days
🚫 Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
📧 How to Request Return/Refund
To initiate a request, email us at:
Include:
- Order ID
- Issue description
- Unboxing video proof