Terms of service

Effective Date: 8 April 2026

Welcome to Zorrvia.shop. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

🛍️ 1. General Conditions

By using our website, you confirm that you are at least 18 years old or using it under supervision.
We reserve the right to refuse service to anyone at any time for any reason.
You agree not to use our products or services for any illegal or unauthorized purpose.

📦 2. Products & Services

We offer a variety of products including gadgets, home essentials, fitness items, and more.
All product descriptions and images are provided to the best of our ability.
We reserve the right to modify or discontinue products without notice.

💰 3. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.
We accept payments via secure payment gateways (UPI, Cards, Net Banking, COD where available).
We reserve the right to change prices at any time without prior notice.

🚚 4. Shipping & Delivery

Orders are processed within 1–3 business days.
Delivery usually takes 5–10 business days depending on location.
Delays may occur due to logistics or external factors beyond our control.

🔄 5. Returns & Refunds

Returns are accepted only for damaged or wrong products.
A valid unboxing video is required.
Requests must be raised within 48 hours of delivery.

For full details, please refer to our Return & Refund Policy.

❌ 6. Order Cancellation

Orders can be cancelled before dispatch only.
Once shipped, cancellation requests will not be accepted.

📧 7. User Information

You agree to provide accurate and complete information when placing an order.
We are not responsible for issues caused by incorrect details provided by the customer.

🔐 8. Privacy

Your personal information is handled according to our Privacy Policy.

⚠️ 9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Product usage is at the customer’s own risk.